Call WinlyStop paying commission on guests who called you.
Guests who can't get through book on a booking site instead, and you pay the commission. Winly answers every call and WhatsApp message 24/7, in any time zone, and takes the booking direct.
From $99 a month · No contract · Live in days
Where your hotel loses customers today.
Unanswered calls become commissions
Guests who can't get through book on a booking site instead, and you pay the commission.
A busy front desk
Your team is checking guests in and out while the phone keeps ringing.
Guests in every time zone
International guests call and message when it's the middle of the night for you.
A front desk that's open 24 hours, in every time zone.
Winly knows your rooms, rates and policies, and turns enquiries into direct bookings.
See it working for your hotel- Booking requests. Dates, room type and guest details taken and passed to your booking system or reservations team to confirm.
- Questions answered. Rates, room types, check-in times, parking, airport transfers, pets and what's nearby.
- Events and groups. Weddings, conferences and group stays captured with dates, numbers and budget for your sales team.
- Confirmations and reminders. Sent by SMS or WhatsApp, with directions and check-in details before arrival.
- Guest requests. Late check-out, extra towels or a taxi logged and passed to the right team straight away.
- More than one language. On the Scale plan, Winly can answer guests in more than one language.
What happens when your customers call.
“Is breakfast included?”
Winly answers from your rate details and offers to book the room.
“We need 20 rooms for a conference in March.”
Winly captures the dates, numbers and needs and books a call with your sales team.
“Can you arrange an airport pickup?”
Winly takes the flight details and passes the request to your front desk.
“I'll arrive after midnight.”
Winly notes the late arrival and sends the guest your late check-in instructions.
Works for hotels, guest houses, lodges, resorts, safari camps, B&Bs and serviced apartments.
Phone, WhatsApp, SMS and website chat. One Winly.
Winly answers calls on the first ring, even when 20+ people call at once, and replies on WhatsApp, SMS and your website chat with the same knowledge of your hotel.
Phone calls
Answers on the first ring and calls customers back with reminders and follow-ups.
Replies instantly, books and sends confirmations in the app your customers already use.
SMS
Confirmations, reminders and follow-ups that reach any phone.
Website chat
Turns visitors on your website into booked customers, day and night.
Live in days, not months.
Tell us about your property
Rooms, rates, policies, facilities and how you take bookings.
We build and test Winly
Connected to your booking calendar or reservations email, SMS and WhatsApp.
Forward your calls
At night, when the desk is busy or all day. Guests book direct.
Simple pricing. Paid back by one customer.
No contract. Cancel any month. Every plan is set up, trained and tested for you.
Answer
Never miss a call
+ $150 one-time setup
200 minutes (about 30 calls) · extra minutes $0.35/min
Everything to answer every call:
- Calls answered 24/7
- Questions answered and messages taken
- Call summaries and recordings
- Urgent calls transferred to your team
Book
Turn calls into bookings
+ $350 one-time setup
700 minutes (about 100 calls) · extra minutes $0.30/min
Everything in Answer, plus:
- Appointments booked in your calendar
- Reminder and follow-up calls
- SMS confirmations and reminders
- Connects to your CRM
Scale
Every channel, every customer
+ $750 one-time setup
1,800 minutes (about 275 calls) · extra minutes $0.25/min
Everything in Book, plus:
- WhatsApp and website chat
- Outbound campaigns for old leads and renewals
- More than one language
- Monthly results report
Small guest houses can start with Answer. Hotels that want booking requests, confirmations and reminders choose Book, and properties with many international guests choose Scale for WhatsApp and more than one language. Minutes cover the time Winly spends on calls.
Straight answers.
Can Winly take bookings directly?
Winly takes the booking request with dates, room and guest details. Where your booking system can be connected, it can check availability. Otherwise your reservations team confirms the booking.
Can Winly answer WhatsApp messages from guests?
Yes, on the Scale plan. Many guests prefer WhatsApp, and Winly replies there day and night.
Does Winly speak other languages?
On the Scale plan, Winly can answer in more than one language. Tell us which languages your guests use.
Will guests know it's an AI?
Yes. Winly introduces itself as the hotel's virtual assistant. Guests mostly care that they got an answer straight away.
Can Winly handle complaints?
Winly listens, logs the issue and passes it to your duty manager straight away so a person can make it right.
How fast can we go live?
Usually within days. Book a demo and we'll give you an exact timeline.
Winly also works for
Every unanswered call is a customer for someone else.
Book a free 15-minute demo. We'll show you exactly how Winly would answer your hotel's calls.