Call WinlyNo patients lost on hold. Fewer no-shows.
Patients who wait on hold hang up and book somewhere else, and no-shows leave slots you've already paid for empty. Winly answers every call at once, even in the morning rush, books the appointment and reminds patients so they turn up.
From $99 a month · No contract · Live in days
Where your clinic loses customers today.
The morning rush
Everyone calls when you open. Patients wait on hold, give up and book somewhere else.
Empty slots
Every no-show is a slot you paid a doctor for and another patient could have used.
Front desk overload
Your team is checking patients in, taking payments and answering the phone all at once.
A front desk that answers every patient.
Winly follows your booking rules on every call and message, and knows when to hand over to a person.
See it working for your clinic- Appointments booked. New and returning patients booked into the right doctor, clinic or service, in your calendar or booking system.
- Reschedules and cancellations. Handled in seconds, and the freed slot can be offered to the next patient.
- Reminders that cut no-shows. Calls, SMS or WhatsApp before every appointment, with an easy way to confirm or move it.
- Emergency screening. Callers describing an emergency are told to call emergency services or go to the nearest emergency room straight away.
- Common questions answered. Opening hours, location, services, prices, insurance or cover accepted, and what to bring.
- Never gives medical advice. Winly takes the details and passes clinical questions to your staff. Results and prescriptions go to your team.
What happens when your customers call.
“Do you accept my insurance?”
Winly checks the list you give it, answers, and books the appointment while the patient is still on the line.
“I need to move my appointment.”
Winly offers the next free times, moves it and sends a new confirmation.
“I have chest pain.”
Winly tells the caller to call emergency services or go to the nearest emergency room immediately, and alerts your team.
“Are my results back?”
Winly takes the request and sends it to your staff to call back. It never reads out results.
Works for GP and family practices, specialist clinics, outpatient departments, physiotherapy, eye clinics, labs and hospitals.
Phone, WhatsApp, SMS and website chat. One Winly.
Winly answers calls on the first ring, even when 20+ people call at once, and replies on WhatsApp, SMS and your website chat with the same knowledge of your clinic.
Phone calls
Answers on the first ring and calls customers back with reminders and follow-ups.
Replies instantly, books and sends confirmations in the app your customers already use.
SMS
Confirmations, reminders and follow-ups that reach any phone.
Website chat
Turns visitors on your website into booked customers, day and night.
Live in days, not months.
Tell us how you book
Your doctors, services, opening hours, booking rules and what counts as urgent.
We build and test Winly
Connected to your calendar or booking system, your SMS and WhatsApp.
Forward your calls
During the morning rush, after hours or all day. Patients get answered and booked.
Simple pricing. Paid back by one customer.
No contract. Cancel any month. Every plan is set up, trained and tested for you.
Answer
Never miss a call
+ $150 one-time setup
200 minutes (about 30 calls) · extra minutes $0.35/min
Everything to answer every call:
- Calls answered 24/7
- Questions answered and messages taken
- Call summaries and recordings
- Urgent calls transferred to your team
Book
Turn calls into bookings
+ $350 one-time setup
700 minutes (about 100 calls) · extra minutes $0.30/min
Everything in Answer, plus:
- Appointments booked in your calendar
- Reminder and follow-up calls
- SMS confirmations and reminders
- Connects to your CRM
Scale
Every channel, every customer
+ $750 one-time setup
1,800 minutes (about 275 calls) · extra minutes $0.25/min
Everything in Book, plus:
- WhatsApp and website chat
- Outbound campaigns for old leads and renewals
- More than one language
- Monthly results report
We usually recommend Book for clinics, because appointment booking and reminders are where you win back the most. Busy clinics with several locations or languages choose Scale. Minutes cover the time Winly spends on calls.
Straight answers.
Does Winly give medical advice?
No. Winly books appointments, answers practical questions and passes anything clinical to your staff. Callers describing an emergency are directed to emergency services straight away.
Will patients know they're talking to an AI?
Yes. Winly introduces itself as the clinic's virtual assistant. Patients mostly care that someone answered and booked them quickly.
Can Winly book into our existing system?
Winly books into your calendar or booking system where it can be connected. Where it can't, Winly takes the request and your team confirms it. We'll check this on your demo.
How does Winly reduce no-shows?
It reminds every patient before their appointment by call, SMS or WhatsApp, and makes it easy to confirm, cancel or move the time so the slot can be refilled.
What about patient privacy?
Winly only collects what you need to book the appointment and sends it only to the places you choose. Tell us your privacy rules and we'll set Winly up to follow them.
How fast can we go live?
Usually within days. Book a demo and we'll give you an exact timeline for your clinic.
Winly also works for
Every unanswered call is a customer for someone else.
Book a free 15-minute demo. We'll show you exactly how Winly would answer your clinic's calls.